Submit a Maintenance Request
Report issues quickly and track repair status through your resident portal.
Ready to Submit a Request?
Log in to your resident portal to submit a maintenance request. Include photos and detailed descriptions for faster service.
Submit RequestOr call our mainline at (843) 608-8845 and let Hannah, our AI Receptionist, assist you with troubleshooting your problem or submitting your work order. Just say, "I'd like to submit a work order" when she answers.
Is This an Emergency?
For urgent issues like flooding, gas leaks, no heat, or security concerns, call us immediately.
View Emergency InfoHow Maintenance Requests Work
Submit Your Request
Log in to the resident portal and describe the issue. Add photos if possible.
We Review & Schedule
Our team reviews your request, gains approval from property owners when needed, and coordinates with qualified vendors.
Repair Completed
A technician completes the repair. You'll be notified when it's done.
For Faster Service
- Be specific - Describe where the issue is and what's happening
- Include photos - A picture helps us understand the problem
- Note when it started - Timeline helps diagnose issues
- Provide access info - Let us know if there are pets or access restrictions
- Share availability - Include times when you can be home for repairs
"The kitchen faucet has been dripping for 2 days. It drips about once per second. I've attached a photo. I have a dog, so please call before arriving. I'm available weekdays after 5pm or anytime on weekends."
Common Maintenance Issues
These are typical issues we handle. Submit a request through the portal for any of these.
Questions About a Repair?
Need to check on the status of a request or have questions? We're happy to help.
More Resident Resources
Access all your resident tools and information.