Emergency Maintenance
For urgent issues that can't wait, call us immediately.
(843) 608-8845What IS an Emergency
Call us immediately for these issues:
- Fire or smoke - Call 911 first, then us
- Major flooding - Burst pipes, water heater failure, severe leak
- Gas leak - Leave immediately, call gas company, then us
- No heat in winter - When temps are below 50°F
- No A/C in extreme heat - When temps exceed 95°F
- Sewage backup - Toilets overflowing, sewage smell
- Security issues - Broken locks, doors, or windows that won't secure
- Electrical hazard - Sparking outlets, burning smell, exposed wiring
What is NOT an Emergency
Submit a regular maintenance request for:
- Dripping faucets
- Running toilet (if not overflowing)
- Appliance issues (unless safety hazard)
- HVAC not working perfectly (but still functioning and during extreme temps providing a 20-25 degree difference from exterior temps)
- Light bulbs, smoke detector batteries
- Pest control (unless severe infestation)
- Cosmetic issues
What to Do in an Emergency
Ensure Safety First
If there's immediate danger, evacuate and call 911. Your safety comes first.
Mitigate Damage
If safe to do so, turn off water at the main shutoff or shut off the electrical breaker.
Call Us Immediately
Allow Hannah to help you report this matter promptly and rest assured we'll be notified and in touch promptly to let you know that we're getting you the help you need.
Document the Issue
Take photos or video if safely possible. This helps with repairs and any insurance claims.
Know Your Shutoffs
Familiarize yourself with these locations before an emergency happens.
Main Water Shutoff
Usually located near the water heater, in the garage, or outside near the meter. Turn clockwise to close.
Gas Shutoff
Located near the gas meter outside. Use a wrench to turn the valve 1/4 turn perpendicular to the pipe.
Electrical Panel
Usually in the garage, utility room, or basement. Flip the main breaker to cut all power.
24/7 Emergency Line
For after-hours emergencies, call immediately. Our team is ready to help.
Non-Emergency Issue?
For routine maintenance requests, submit through your resident portal.